Privacy Policy

Privacy-sensitive data or personal data is processed through our ellemillashop. Quarzo Rosa bvba / ellemilla considers a careful handling of personal data of great importance.

Personal data is therefore carefully processed and secured by us.

When processing, we adhere to the requirements of privacy legislation. This means, among other things, that:

  • ellemilla clearly states the purposes for which we process personal data. We do this through this privacy statement;
  • ellemilla limits the collection of personal data to only the personal data necessary for legitimate purposes;
  • ellemilla you first ask for explicit permission to process your personal data in cases where your permission is required;
  • ellemilla takes appropriate security measures to protect your personal data and also requirements of parties that process personal data on our behalf;
  • ellemilla respects your right to provide, correct or delete your personal data upon your request.

    Quarzo Rosa bvba / ellemilla is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read it carefully.


    We do not publish your customer data.


    Our webshop does not display advertisements from third parties.

    ** Cookies **

    Our web store uses cookies. In addition to the functional cookies, for an optimal functioning of our website, cookies are also placed via third parties that we have engaged.

    When you visit our webshop for the first time, a notice is displayed in which we explain why we use cookies. We consider your further use of our webshop as permission for this use of cookies.

    You are free to disable cookies through your browser. Keep in mind that it is possible that our website will no longer work optimally.

    We have made agreements with third parties who place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications themselves do with the cookies when they read them. For more information about these applications and how they deal with cookies, please see the privacy statements of these parties (note: these can change regularly).

    Google Analytics

    We use Google Analytics to keep track of how visitors use our webshop. We have entered into a processor agreement with Google to make agreements about the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and finally we have the IP addresses anonymized.


    We take security measures to limit misuse of and unauthorized access to personal data. In particular, we take the following measures:

    Access to personal data is protected with an e-mail address and password.

    We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal data. The secure connection can be recognized by the lock in the address bar of your browser.

    Use of personal data

    When using our ellemillashop, we obtain certain information from you. This can be personal data. We only keep and use the personal data that is provided directly by you, in the context of the service you have requested, or of which it is clear that they are provided to us for processing.

    We use the following information for the purposes stated in this privacy statement:

    Name and address details
    phone number
    Billing address
    E-mail address

    Personal data that we process

    ellemilla processes your personal data because you use our services and / or because you provide them yourself. Below you will find an overview of the personal data that we process:

    - Phone number
    - Full name
    - Address and place of residence
    - E-mail address
    - IP address
    - Location data
    - Bank details for payment processing
    - Internet browser and device type


    You must first register for certain parts of our ellemilla shop. After registration, we save the personal data you have provided via the e-mail address you have chosen. We keep this information so that you do not have to enter it every time and so that we can contact you in the context of the execution of the agreement.

    We will not provide the data linked to your e-mail address to third parties, unless this is necessary in the context of the execution of the agreement that you conclude with us (for example the carrier / the Post) or if this is required by law. In case of suspicion of fraud or abuse of our webshop, we can hand over personal data to the competent authorities.

    Processing order

    When you place an order with us, we use your personal data to process it. If necessary for proper handling, we can also provide your personal data to third parties (for example the carrier / the Post). You can read more about this later in this privacy statement.

    Contact form and newsletter

    Via our webshop we offer the possibility to ask questions by means of a contact form, where you are asked to fill in various information to deal with your question. You choose which information you provide. The data you send us will be kept for as long as the nature of the form or the content of your e-mail is necessary for the complete answering and processing thereof.

    We offer a newsletter with which we want to inform interested parties about our products and / or services. Every newsletter contains a link with which you can unsubscribe. Your e-mail address will only be added to the list of subscribers with your explicit consent.

    Provision to third parties

    Your data is explicitly not provided to third parties, unless this is necessary for the execution of your order (for example the carrier).

    Retention periods

    The personal data described above is stored for as long as necessary to process your orders, including warranty. After that, we keep data for a maximum of two years for the statistical purposes described. The data will then be deleted, unless there is a legal obligation that requires longer storage (such as the seven-year fiscal retention obligation for payment data).

    Websites of third parties

    This privacy statement does not apply to third-party websites that are connected to our webshop by means of links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.

    Changes to this privacy statement

    We reserve the right to make changes to this privacy statement. It is recommended that you regularly consult this privacy statement so that you are aware of these changes.

    Access and change your data

    For questions about our privacy policy or questions about access to and changes to (or deletion of) your personal data, you can contact us at any time using the information below.

    You can also send us a request to view, change or delete this data. You can also submit a request to request a data export for data that we use with your consent, or state with reasons that you want us to restrict the processing of personal data.

    In order to prevent abuse, we can ask you to identify yourself adequately. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change the data or have it removed.

    Dutch Data Protection Authority

    Of course we are happy to help you if you have complaints about the processing of your personal data. Under the privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against this processing of personal data. You can contact the Dutch Data Protection Authority for this.

    Contact details:

    Lodewijk de Raetstraat 63
    3920 Lommel