Returns & Exchanges
RETURNS
Is your order not what you expected? Is it the wrong size, does it contain a production error or is there another reason why you want to exchange or return (part of) your order? No problem! You can exchange or return the item within 14 days of receipt (1st offer)!
How does this work? Very simple! Mention on the enclosed packing slip what I should do with it (exchange, credit code or money back) and add this packing slip to the products you wish to return. Pay attention! Returns without an enclosed packing slip cannot be processed! The same applies to late returns: your package must be delivered to me no later than 14 days after the 1st offer!
Furthermore:
- Discounted items (from 30% discount) are only eligible for exchange or a credit code (no refund).
- Discounted items (from 70% off) are not eligible for an exchange, credit code or refund.
- Items from the STOCK SALE are not eligible for exchange, credit code or a refund.
- Items paid for with a credit code are not eligible for a refund.
- The item may not have been worn.
- The article must not be damaged.
- Items with (for example) make-up stains are not taken back.
- Beauty items, lingerie, earrings and mouth masks are not taken back for hygiene reasons.
- Items are returned at the expense and responsibility of the customer.
- After receiving your return shipment, I will pay you back the purchase amount no later than the 10th day via the payment method selected by you with the order. Depending on your bank, the refund will be visible on your account the same or 1-2 days later.
The items may be returned to:
Belgium
ellemilla
Lodewijk de Raetstraat 63
3920 Lommel
The easiest way to return from Belgium is to create a label yourself on the Bpost site via this one link.
The Netherlands
ellemilla
Watermill 50
6229 PM Maastricht
The easiest way to return from the Netherlands is to create a label yourself on the PostNL site via this onelink.
Pay attention! Return packages from the Netherlands are delivered from Maastricht to our warehouse in Lommel 1-2 working days later. This is still a lot faster (and cheaper) than sending directly from the Netherlands to Belgium.
EXCHANGES
Do you want to exchange an item for a different size or color?
Please proceed as follows:
- Enter the other size or color you wish to receive on the enclosed packing slip.
Furthermore:
- There is only a one-time exchange with free shipping and after an exchange can no longer be chosen for a refund.
- No purchases will be exchanged for other items. If you want a completely different product, order the desired product via our website and return the other item, see the text above under the heading Returns.
- If an item that is discounted (from 30%) is no longer available in another color or size, you will receive a discount code. You can then use this for a new purchase. You will not receive a refund.
If an item is damaged or we have delivered the wrong item, send an e-mail as soon as possible with your name, order number and the item where something went wrong.
I will immediately provide you with a return label and check the stock to see if I can still ship the correct item. If this is not the case, you can exchange it for another item.
Do you prefer a refund (if the correct item is no longer there)? No problem either! No later than the 10th day after receipt of your return shipment, I will pay you back the amount via the payment method that you chose for your order! The costs for the return are in this case for my account!
