Privacy policy

Privacy-sensitive data, or personal data, is processed via our ellemilla shop. Quarzo Rosa bvba / ellemilla considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

In processing, we comply with the requirements set by the privacy legislation. That means, among other things, that:

  • ellamilla clearly states to which purpose we process personal data. We do this by means of this privacy statement;
  • ellemilla limits the collection of personal data to only those personal data necessary for legitimate purposes;
  • ellemilla first requests your express permission to process your personal data in cases where your consent is required;
  • ellemilla takes appropriate security measures to protect your personal data and demands the same of parties that process personal data on our behalf;
  • ellemilla respects your right to view, correct or delete your personal data at your request.

Quarzo Rosa bvba / ellemilla is the controller responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you study it carefully.


We do not publish your customer data.


Our online shop does not display advertisement by third parties.

** Cookies**

In our online shop, we make use of cookies. In addition to the functional cookies, needed for optimal operation of our website, cookies are also placed via third parties that we have engaged.

When you first visit our online shop, a notice is displayed in which we explain why we use cookies. Your further use of our online shop is understood as permission for this use of cookies.

You are free to disable cookies through your browser. Please keep in mind that it is possible that our website will no longer work optimally in that case.

With third parties that place cookies, we have made agreements about the use of the cookies and applications. However, we do not have complete control over what the providers of these applications themselves do with the cookies when they read them out. For more information about these applications and how they deal with cookies, please see the privacy statements of these parties (note: they can change regularly).

Google Analytics

We use Google Analytics to record how visitors use our online shop. We have entered into a processor agreement with Google to make agreements about the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and finally we anonymise the IP addresses.


We take security measures to limit abuse of and unauthorised access to personal data. In particular we take the following measures:

Access to personal data is secured with an email address and password.

We use secured connections (Secure Sockets Layer or SSL) which protect all information between you and our website when you enter personal data. The secured connection can be recognised by the lock in the address bar of your browser.

Use of personal data

When you use our ellemilla shop, we obtain certain information from you. That may be personal data. We only store and use the personal data provided by you directly, within the framework of the service you request, or of which it is clear at the time of submission that they are provided to us to be processed.

We use the following data for the purposes stated in this privacy declaration:

  • Name and address details
  • Telephone number
  • Invoice address
  • Email address

Personal data processed by us

ellemilla processes your personal data because you use our services and/or because you provide them to us yourself. Below, you will find a summary of the personal data we process:

  • - Telephone number
  • - Full name
  • - Address and postcode
  • - Email address
  • - IP address
  • - Location details
  • - Bank details for processing of payment
  • - Internet browser and device type


To use certain parts of our ellemilla shop, you need to register first. After registration, we store the personal data you have provided through your chosen email address. We store this information so that you don't have to enter it every time and so that we can contact you in the context of the execution of the agreement.

We will not provide the data linked to your email address to third parties, unless this is necessary in the context of the execution of the agreement that you conclude with us (for example the courier/postal services) or if this is legally required. In the event of suspicion of fraud or abuse of our online shop, we can hand over personal data to the competent authorities.

Processing order

When you place an order with us, we use your personal data for the processing thereof. If it is necessary for proper processing, we can also provide your personal data to third parties (e.g. the courier/postal services). You can read more about this further down in this privacy statement.

Contact form and newsletter

Via our online shop we offer the possibility to ask questions by means of a contact form, where you are asked to fill in various details so we can deal with your question. It is up to you to choose the data that you provide us with. The data you send us will be kept for as long as is required, depending on the nature of the form or the content of your email, to complete the answering or processing.

We offer a newsletter through which we like to inform interested parties about our products and/or services. Every newsletter contains a link that you can use to unsubscribe. Your email address is only added to the list of subscribers with your express permission.

Disclosure to third parties

Your data is expressly not disclosed to third parties, unless this is necessary for the execution of your order (for example the courier).

Retention periods

The personal data described above are retained for as long as necessary to process your orders, including warranty. We then store data for a maximum period of two years for the statistical purposes described. The data will then be erased unless there is a statutory obligation that requires longer retention (such as the seven-year fiscal retention obligation for payment data).

Third-parties websites

This privacy statement does not apply to third-party websites that are connected to our online shop by means of links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before making use of the websites.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is advisable to consult this privacy statement regularly, so that you are aware of these changes.

Accessing and amending your data

For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time via the details below.

You can also send us a request to view, change or delete this data. You can also submit a request to request a data export for data that we use with your consent, or provide a reasoned statement if you want us to limit the processing of personal data.

To prevent abuse, we may ask you to identify yourself adequately. When it regards access to personal data linked to a cookie, you need to send a copy of the cookie in question. You can find these in the settings of your browser. Id the data is incorrect, you can ask us to amend the data or to delete it.

Data Protection Authority

Of course we are happy to assist you if you have complaints about the processing of your persona data. Under the privacy legislation you also have the right to file a complaint with the Data Protection Authority against the processing of personal data. To do so, you can contact the Data Protection Authority.

Contact details:

  • ellemilla
  • Koning Leopoldlaan 32
  • 3920 Lommel, Belgium
  • Email: