Do you have questions about a product or need sizing advice?
I will be happy to advise you! Send an e-mail to info@ellemillashop.com or fill in the contact form at the bottom!
I will do my utmost to answer you as soon as possible! Or maybe your question is already listed below among the frequently asked questions 😊
How do I place an order?
Ordering is very simple! 👌
You choose your favorite product, select the right size if necessary and click on 'ADD TO CART'. The product will now be placed in your shopping cart!
Look around the webshop and when you are completely satisfied with your cart click 'ORDER NOW'.
On the checkout page you then follow all the steps to complete your order! Please note: check all your data and make sure they are completely filled in, from experience we know that the house number can easily be forgotten 😊
If this has succeeded you will receive an order confirmation by email, so you can be sure that the order has reached me correctly. I will then do what is needed to get your order to you as soon as possible!
Why should I create an account?
Creating an account at ellemillashop can make ordering a lot easier! Your account remembers your details for your next order and you don't have to fill them in every time, you can always check your status here and you always have a nice overview of your orders 👌 Highly recommended!
Oops, I haven't received a confirmation email.... Now what?
When you place an order you will immediately receive an order confirmation. No mail received? First check your junk mail (spam)! If you don't find it there, something probably went wrong filling in your data. Check in your account if you have entered the correct email address and if you can find the order. Can't find the order or didn't create an account to check your email address? If so, I'm not sure anymore 😒
In that case send me an email and I will get back to you as soon as possible!
Can I adjust my order?
Unfortunately, it is very difficult for me to modify placed orders, let alone cancel them! 🙁 The reason for this is that orders are taken directly by our system and passed on to the couriers.
If you have made a mistake with your order you can always send me an email as soon as possible and I will see what I can do for you! In the worst case your package is already gone and we have to solve it through a return...
What if my package gets lost?
Send me an email at info@ellemillashop.com! If your package is lost in transit, we will do everything we can to help you! However, we are not responsible for packages once the proof of delivery has been generated...
How can I track my package?
You will receive a confirmation email from me with track & trace as soon as your package leaves here! If you can't find this email after checking your spam folder you can always send me an email at info@ellemillashop.com! 💕
You can also check your account because the status is also displayed here, so it's always a good idea to create an account! 😊
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Didn't find what you were looking for?
Is your question not listed here? I am happy to advise and assist you! Fill in the contact form here! I will do my utmost to provide you with an answer as soon as possible!
